Customer Service Representative Jobs/Careers in Solon, OH | P.K. Wadsworth - P.K. Wadsworth® | Cleveland, OH's Best Local Heating & Cooling Services

Website P.K. Wadsworth Heating & Cooling

Not Too Hot, Not Too Cold, Just Right.

The Role – BOOK THE CALL!

We’re growing and are looking for another exceptional Customer Service Rep to satisfy our customers’ needs. We are a family-owned heating and cooling company searching for another great team member to join us as we continue to serve our customers and support the technicians who solve their heating and cooling needs. We are a culture-focused company striving to be the best HVAC provider delivering world-class service for the Greater Cleveland area.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call flow with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about our company and serving our customers.
  • Ability to flex communication styles to accommodate our customers, both external and internal.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • A competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and a great attitude on life.
  • Desire to have a career, not a job.
  • Positive attitude with a focus on solutions, not problems.

Apply for Job

What To Expect

Discover the P.K. Wadsworth Heating & Cooling Difference

Over 85 Years of Service in Ohio

P.K. Wadsworth Heating & Cooling has kept homeowners throughout the Greater Cleveland area comfortable since 1936.

Upfront Pricing

No surprise or hidden fees when you get your invoice. We ensure you always know exactly what you’re paying for before any work starts.

Timely Service

When you call us, you can expect timely responses to your HVAC or water heater requests & on-time arrivals to your home.

Over 2k Google Reviews

With over 2k five-star Google reviews, you know you can trust us with any heating, cooling, or water heater services.

Family -Owned & Operated

Our family-owned & operated business has proudly served the Cleveland, OH, area for nearly a century.

Unmatched Warranties & Guarantees

You can trust that we will always provide warranties and guarantees for our services in writing.

Over 85 Years of Service in Ohio

P.K. Wadsworth Heating & Cooling has kept homeowners throughout the Greater Cleveland area comfortable since 1936.

Upfront Pricing

No surprise or hidden fees when you get your invoice. We ensure you always know exactly what you’re paying for before any work starts.

Timely Service

When you call us, you can expect timely responses to your HVAC or water heater requests & on-time arrivals to your home.

Over 2k Google Reviews

With over 2k five-star Google reviews, you know you can trust us with any heating, cooling, or water heater services.

Family -Owned & Operated

Our family-owned & operated business has proudly served the Cleveland, OH, area for nearly a century.

Unmatched Warranties & Guarantees

You can trust that we will always provide warranties and guarantees for our services in writing.

Review Image
Our Reviews

See What Your Neighbors Are Saying

P.K. Wadsworth is an excellent HVAC service company. All communication is extremely helpful to include a service call reminder email with the technician’s photo. I opted for the Preferred Service Plan which has many benefits. I have had the Spring and Winter (had this done a…

Denise

Denise

I recently had the pleasure of having Mike O. from PK Wadsworth visit my home for an AC check-up. Even though I mistakenly overlooked our 8 am appointment, Mike showed immense patience and kindness, waiting outside for 20 minutes. Once the visit began, his friendly demeanor,…

Aaron B.

Aaron B.

I put a request to have a diagnostic done and the rep was there within the hour. Professional and nice! Spoke in a way I understood all and even helped with a side issue for the HVAC system he was not here for! Would highly recommend…

Brian T.

Brian T.

I had an excellent experience with every person I interacted with when I got my furnace replaced and AC unit installed. Scheduling was easy, Malcolm offered a great deal, and Skip and Jamal left the area pristine after installation. Truly can’t recommend enough!

Anelise H.

Anelise H.

Ist time using this company, very satisfied with their job! From scheduling to finish installation just within 2 days, Efficient and seamless. Jacob did the diagnostic test, giving me sufficient info for me to make decision. Eric did consult and helped me getting a good deal.…

Lianqiao Z

Lianqiao Z