Our Service Reviews
Thank you Holly for a call and scheduled my next maintenance service at my convenience. Stay well and safe
Tom was awesome. Our now six year old accompanied him thru his day and he was so kind to him. We love PK Wadsworth. Every tech I has always been great. They take the time to walk me thru our issues and make recommendations.
Josh definitely went over and beyond in providing outstanding customer service.
The service man was very professional. He came in, looked over my home. Asked questions to verify my system was sufficient For my home. He asked questions people didn’t previously. The appointment was not arduous. THANK YOU!
Eric was very friendly and thorough in his evaluation and recommendations.
Very pleased the way Clarence conducted himself and his service work. He came with Social Distancing in mind being masked up and all. He was very professional in his service to our AC System. Suggested we replace our System’s AC Filter taking his time ...showing me how to replace the discarded filter. Very happy and look forward to him returning for our next inspection.
Jake was GREAT! It was a difficult situation and he handled everything with compassion and professionalism!
John did an outstanding job of determining the problem and addressing it. He was on time and courteous.
Rusty showed up on time and did a thorough inspection of my furnace!
I just want to tell you Jacob did an awesome job. Very good person to represent your company. He explained and showed me what the problem is. And he handled it. Thank You so much.
Colin was very informative. He gave us information that our installer hadn’t given us. We are very pleased with his professionalism, knowledge and concern. I would highly recommend his services. Thank you P. K. Wadsworth. Colin is a real asset to ...your company.
Worked very hard and solved a tough puzzle on his last call of the day and smiled the whole time.
Company is very professional Customer Service- Holly awesome. John was very knowledgeable and professional
Very knowledgeable and courteous. He spent a lot of time explaining my options.
I would definitely recommend P.K. Wadsworth Heating & Cooling to my friends, Rusty did an Excellent job for us. 👍👍👍
Great guy friendly lots of personality and gets job done. Would recommend him to my family and friends thank you so much.
From the call to Holly who is kind, empathetic, calming, and (when the occasion calls for it) humorous, our interactions with P.K.Wadsworth service personnel have been positive. If the problem isn’t solved the first time, which rarely happens, ...they’re back for how many times it takes to solve it, free of charge. This is a wonderful company with a clear desire to please.
We were very happy with Eric! I like how you send his photo ahead of time so we know how’s coming! He had great customer service and was friendly!
Kyle was knowledgeable, But for the estimate of the UV system. I was very surprised when the estimate actually was sent to me was $1,000 more than what he had originally suggested it might be.
Arrived quickly to handle my concerns, kept me informed during the process, provided me with great heating and cooling tips, very professional, he even cleaned up after himself.. thanks for a job well done
Annual air conditioner service was done quickly and safely with proper Covid-19 protocol observance. New thermostat installed perfectly.
Eric was knowledgeable and professional. He kept us informed about what he was going to do and why. He performed the needed service and did not try to “up sell” us during his visit. He was also pleasant, polite, and well organized.
I can not imagine a more perfect experience or service person. Colin, our latest technician, was literally perfect in every aspect. He was prompt, clean, professional and explained EVERYTHING patiently and thoroughly.
Tim was prompt and professional. He was knowledgeable about the system we are interested in. Tim also wore all the covid precautionary equipment and shoe covers. I would recommend Tim highly.
Roberto was xcellent. Conscientious, detailed, checked everything and if he Was unsure of anything he got the answers. Liked him alot
My technician Eric was extremely friendly and was able to explain things in a way that was easy for me to understand. He was timely and got everything done fast and efficiently.
Excellent service in all ways. So glad we switched to PK a couple of years ago; plan to permanently stay with them.
Josh was very polite, professional and friendly. He made sure that I understood everything he was doing and why. I would highly recommend him to my family and friends as a great service tech. .
Tyler was prompt, personable, courteous and informative. All work was explained prior to being completed. He assisted in setting up a follow-up visit with an engineer. He informed us of some of the benefits of PK Wadsworth's programs regarding HVAC ...purchases. I was very happy with the service!
Needed to have my furnace checked, P.K. Wadsworth came out same day. Eric was service technician... aside from being prompt, courteous and professional, Eric was very helpful and knowledgeable in explaining what issues were at hand. Eric offered ...the options available for servicing the furnace...... feeling no pressure I made my choice for plan of action. Also, what was appreciated was a text notification from P.K. Wads that the service tech was on the way AND included a photo of him.
John was patient, and answered questions to my satisfaction. Thank you.
There are no words to say how wonderful this company has been the team that worked in our home for two weeks dedicated to make sure everything was perfect! These guys were awesome they were so in tuned to who we were and what we needed for our home they ...feel like family! I can’t recommend them enough I can’t say enough good things about them. I really hope That all of you use Pk Wad’s birth and ask for Brad if you need heating and cooling for your home. Sal who was our sales person and Mike who was our project manager were on site responsive and truly cared that we were happy and things are going well. Give them a try guys there awesome!
Jaco b is a thorough and courteous technician . Thank you for sending him to service our AC this season.
Very courteous, prompt and helpful. The person at the service center who responded was also very responsive and scheduled the service earlier than originally planned and delighted us. Thanks PK Wadsworth!
Jacob was great and explained everything to me! Greg, who installed my AC unit is another story. He was going to leave 2 window AC units here that PKW loaned me. I had to tell him to take them. He proceeded to leave my window and screen completely wide ...open in 90° weather (despite the fact that he was told I have 2 cats and that he had turned on my AC). This led to my indoor cat getting out of the house. He was more concerned about his cigarette breaks then with doing a good job. Left me a mess to clean up in the basement, a big piece of sheet metal and numerous screws that I presume fell out of a box, as they were all brand new. Lucky for me (and Greg) I did rescue my cat. The company itself seems good but Greg should be ashamed of himself. No apology from him or anything.
Collin was prompt, clearly knew what he was doing, and as a result quickly identified the problem with our AC. I couldn't ask for a better experience.
These guys do solid work and back it up. May not be the cheapest, but heating and AC is not the place to cut corners.
Great distanced experience. In, fixed and out.
Tim came to give an estimate for a ductless air conditioning system. He had creative suggestions for seemingly impossible structural issues. He was knowledgeable, pleasant and professional.
On a one to ten scale "Michael" and PK Wadsworth Were an Eleven today
Clarence was professional and personable. He patiently answered questions and I was comfortable with the work that was done.
I recieved a text telling me Rusty would be arriving shortly. Within 5 minutes, he was here. Wore PPE & kept his distance. Extremely nice, very professional, explained everything clearly. He also arranged for another rep to come same afternoon to provide ...quotes for all options avail for my 27 year old unit. So glad I chose P.K. Wadsworth Heating !
Jacob was very thorough in checking and explaining the system to me. He was very pleasant and polite.
Jacob, called me first, and 25 minutes later appeared at my front door with mask in place! Very pleasant and more importantly, very knowledgeable, has good vocabulary and excellent ability to explain problems- and there were a few! Would hire Jacob in ...a heartbeat! Thanks, Jacob
Professional, friendly and knowledgable. My highest recommendation.
My husband was home but said it took awhile to fix. This was the 3 rd call placed to PK Wadsworth. No reason given for the non-response to return my earlier calls. This was a project that was started in January when my whole hvac system was replaced ...including the A.C. system. I was under the impression all was well and they only had to return to do some changes to a few pipes. Didn’t know my Air conditioning wasn’t completed or not connected correctly. I am still waiting for them to return and complete the project. When that happens and all is well I will then look at giving the appropriate stars.
We have been long time customers of P K Wadsworth since 1995. Chris came today to service our ac he was very professional, answered any questions we had and explained everything he did.we are giving him a superior rating and request him for any future ...visits.
Positive experience — very pleased with Rusty’s work ethic and professionalism. We especially appreciated him working overtime (from 3pm - 8:30pm!) to get the job done.
Very professional company! They were ready to work and prepared with masks, gloves, booties ! Would recommend them to anyone who needs their system serviced!
Tim was great, easy to talk and explained all our options in replacing our A/C unit! They are also very thorough on their A/C time ups too.
Tim was great! Explained everything clearly and concisely. Appreciate the professionalism.
We had our two air conditioner units serviced for summer. Matt, the service representative called to tell me he was on the way. He arrived on time. Very respectful of our property. He even made sure our yard gates were were closed. This is important for ...us because we have a small dog who lives to escape the yard. I would highly recommend P. K. Wadsworth
Clarence was very professional and knowledgeable about the services he was providing. We have used P.K. Wadsworth before I'm glad I called them back.
Chris did an outstanding job and I would like to have him come back in the Spring for the maintenance checkup. P.K. Wadsworth was supposed to be here in mid morning but unfortunately Chris came around 1:15. I don't blame Chris but I do blame P.K. ...Wadsworth for not notifying me about the delay. I called them twice, once to make sure I was scheduled and told I was the next to be serviced. The second time I called about 11:45 and was told he would be here within an hour. That did not happen! Chris, however, was terrific! The Heating and Cooling System was installed two days ago. The TXV on the cooling system was defective so the next day it was replaced. Later that day the transformer went out so today Kyle replaced it. Kyle was FANTASTIC and I would have him come any time. Overall P K Wadsworth does an awesome job!!
Due to delay in service poised by Covid19 emergencies, PK did their best to schedule our generator service soonest. At which time issues related to the electrical outage was discovered. Gary did a fantastic job to correct the problem, with the ...generator, electrical and solar connections.
We have been using PK Wadsworth for about twenty years. We keep giving them repeat business because they have consistently done an excellent job regarding our heating and cooling needs. They may not be the cheapest but each and every time, we’ve gotten ...what we paid for: professional and knowledgeable service, a choice of quality products, and if there is a delay, we’ve received prompt notification. All personnel we have dealt with have been helpful and pleasant. We give PK Wadsworth 👍🏽👍🏽 up!
Josh was wonderful - thorough, professional, and yet friendly.
Kyle was awesome. He was very professional, knowledgeable and quick. I would definitely use this company again
Roberto was very knowledgeable professional and polite. He listened to our wants and tried to accommodate us. An asset to P.K.
Josh fixed our problem. Always friendly and professional! June, 2020 Great Maintenance service today. Very happy! May 12, 2020 Former review: New furnace & AC installed today. P.K. Wadsworth crew were quick, cleaned up & polite too. Always a pleasure ...to do business with this wonderful company.
Tim was on time, professional, and thorough with explaining all financing options