Our Customers Always Come First and It Shows
We pride ourselves on customer service that builds trusted, lifelong relationships. When customers realize they always can rely on us for exceptional expertise and tailored solutions, they don’t look anywhere else for their HVAC needs.
Read below to find out what our customers are saying.
P.K Wadsworth installed my air conditioning several years ago, which was not an easy task in my hot water–heated home. No muss no fuss. Installers were brilliant. Maintenance service is the best.
Jerry H, Lakewood, Ohio
Reliable. I have used P.K. Wadsworth for annual service for, perhaps, 20 years. As a result I have had no need for emergency calls. I have had them update my original air conditioning system, and about 10 years ago I expanded it to include the downstairs. So, my experience is comprehensive.
David S, Cleveland Heights, Ohio
Always excellent work. Very professional. Excellent work on both heating and air conditioning. We have used them for years. Last year we put in a new furnace and it works beautifully. Very professional and trustworthy.
Thomas B, Cleveland Heights, Ohio
They replaced my 23-year-old unit, which they originally installed. Very professional technicians. Cleaned up afterwards. Offered a 12-month no-interest plan.
Robert H, Solon, Ohio
Awesome company! I’ve used P.K. Wadsworth many times. In fact, they are the only heating and cooling company I've ever used. I bought a new furnace and AC unit from them and it couldn't have been a more pleasant experience top to bottom!
Diane P, University Heights, Ohio
Fantastic from start to finish. I just had a great experience with the guys over at P.K. Wadsworth Heating & Cooling from start to finish. The salesman who helped me out when I went in was absolutely fantastic. He really took the time to listen to what I really wanted and gave me suggestions based on what I told him. I really like that he didn’t try to upsell me with things I didn’t need. Once I made my decision, they were really quick to schedule an appointment to install my new unit. The technician who they sent out was really great as well and did the whole install in such a quick and efficient manner. My unit is working like a dream and I could not be happier. If I need any service or a new unit in the future I will definitely be coming back to these guys.
Joel V, Sagamore Hills, Ohio
Their response was awesome, and the tech was very knowledgeable and friendly. I had an emergency situation with my furnace and needed a quick service response from somebody with a trusted reputation. P.K. fit that bill as they were very friendly on the phone and had a technician to my house that afternoon. The technician was knowledgeable and friendly. They even provided a quote the next morning for a replacement unit.
Tom C, Solon, Ohio
Great service. This is a well-run locally owned company. Communication is excellent. Workers are skilled and take pride in their work. This is one of a handful of companies that is highly skilled at maintaining the old heating systems in the stately old houses of Shaker Heights.
Fred R, Shaker Heights, Ohio
Excellent in all aspects. Wadsworth employees are always reliable, professional and pleasant. I get a thorough verbal report from the technician regarding the present condition and likely life of each heating and cooling system at the end of the service call. This is followed up with a detailed email invoice within an hour. All costs are known before the work is done.
Lawrence K, Bainbridge Township, Ohio
Very good service. Very happy with the technician that did our A/C tune-up. He was very thorough and answered all of our questions.
Mark K, Reminderville, Ohio
The technician, Eric, was courteous and efficient. During a yearly hot air furnace checkup, Eric noticed that the induction motor was noisy and should be replaced. He arranged for a replacement under warranty, showed up at the appointed time, installed the replacement and checked out the system. He was neat, courteous and efficient.
Erwin E, Lyndhurst, Ohio
Excellent service with an equally excellent staff of professionals. Our most recent service on our furnace was, as usual, exceptional. The service professionals at P.K. Wadsworth are of the highest quality. I can highly recommend P.K. Wadsworth for any and all furnace and cooling needs.
Louis G, Mayfield Heights, Ohio
Excellence you can count on. We arrived here from Minnesota seven years ago and wanted a reliable and honest company that we could count on for yearly checkups on our home equipment and a place we could believe in when we need a replacement or repair. We hit the jackpot with P K Wadsworth. They have never failed us. Great service, great advice, great replacements. Honest, fast, fair and reliable.
Carol J, Solon, Ohio
Polite, knowledgeable, efficient and neat. Service was provided in a timely and friendly manner with additional good preventive maintenance tips also.
Rodney W, Reminderville
Over 25 years and no complaints! I have been with P.K. Wadsworth for over 25 years in several locations throughout the Greater Cleveland area. Their staff of engineers and service professionals are the best in the industry. Recently, I had an issue that was complex. They sent out an engineer to come up with a plan, and their installation and service professionals were amazing. Polite, clean and very competent—a must-have company for any homeowner. Also, their maintenance plans are reasonable and thorough.
Bill M, Rocky River, Ohio
Very good experience. We have had a labor contract with P.K. Wadsworth for 12 years. They installed our six new boilers, our five new water heaters and the new exhaust systems in our eight garden buildings. They have successfully re-piped our miles of hot water pipes for domestic hot water and heat. They service our 10 buildings and two large indoor garages and we are pleased with the work.
Council Gardens, Cleveland Heights, Ohio
P.K. Wadsworth was very accommodating to meet with our representative at our representative's convenience the same day as the call. We have used P.K. Wadsworth for over 25 years to install and service our steam heat boiler system. Their technicians have always been polite, come as scheduled, explain what is needed and are professional. We were particularly impressed this past winter when we called from out of state to say we just learned that morning our boiler was not working. They assured me that someone would be available to work with our representative whenever he or she was available. The technician explained both to our representative and to me on the phone the problem and fixed it promptly. Our representative commented then, and again on our return, how pleasant and nice the P.K. Wadsworth personnel were.
Theresa P, Shaker Heights, Ohio
Great family-owned company. We have used P.K. Wadsworth for all our heating and cooling needs for several decades and have never been less than pleased with their technical knowledge or personalized customer service. A terrific local company.
Sandra H, Shaker Heights, Ohio
Over the years I've been very pleased with the service offered by P. K. Wadsworth. I believe that the company focuses on service and reputation to retain a customer long term. Service to me is important after the initial outlay for the equipment. So the long haul is equally important to me. On the other end of things, are the techs. I think they are well-trained, knowledgeable and not about forcing a sale when it's not necessary. I think it's important to trust your technicians. Although they primarily work for the customer, you hope they work with you. That has been my experience with P.K. Wadsworth over the years.
Ron B, Beachwood, Ohio
Very professional in every respect. Every technician who's visited our home has been prompt, professional and done precisely what needed to be done. They make recommendations about replacing old equipment, but don't come off as too pushy. A very pleasant experience overall, and hope it continues as we replace some of our ancient stuff.