The summer heat has many people calling for repairs on their air conditioners. If you’ve never hired an HVAC contractor before, how do you know who to call?
Ideally, the time to “try out” a company is during a preventive maintenance visit. You’ll have a chance to evaluate the professionalism of both the office staff and the technicians in a situation that is not an emergency.
Here are some tips to help you make the right call:
- Get referrals from friends and neighbors. A recommendation from someone you trust is a good place to start.
- Check the company’s website. You’ll be able to learn a lot about the company, read some testimonials and possibly take advantage of a special offer or coupon.
- Look for a contractor that employs NATE-certified technicians.
- Have they won any awards or received any additional certifications? Does the company belong to ACCA or another trade organization?
- Make sure the contractor you are considering is properly licensed. The company’s employees should also be bonded and insured.
- Has the company been in business for many years? Do they have a street address or just a post office box? Will they be around in the coming years to meet your ongoing needs?
- Look for an excellent history with the Better Business Bureau and Angie’s List.
Once they arrive at your home, notice if they are driving a company vehicle and that they are well-groomed and professional. They should have up-to-date tools and equipment and be able to communicate clearly what the charges will be before any work is done. They should treat your family and your home with respect at all times.
It’s worth taking the time to find the right company. In addition to helping you out in an emergency situation they can recommend solutions to other comfort or indoor air quality issues you have been living with.
Kim Nemecek works at P.K. Wadsworth Heating & Cooling. After growing up in Cleveland, she lived in Florida for many years, working at an air conditioning company there. Kim has four grown children, two grandchildren and two spoiled dogs. She lives in Solon with her husband, Todd.
The opinions and statements contained in this article are for general informational purposes only and are not instructions. Only trained, licensed and experienced personnel should attempt installation/repair. The author assumes no liability for the opinions/statements made in this article. Any individual attempting a repair or installation based on this article does so at their own risk of loss.