Our Service Reviews
Clarence was professional and personable. He patiently answered questions and I was comfortable with the work that was done.
I recieved a text telling me Rusty would be arriving shortly. Within 5 minutes, he was here. Wore PPE & kept his distance. Extremely nice, very professional, explained everything clearly. He also arranged for another rep to come same afternoon to provide ...quotes for all options avail for my 27 year old unit. So glad I chose P.K. Wadsworth Heating !
Jacob was very thorough in checking and explaining the system to me. He was very pleasant and polite.
Jacob, called me first, and 25 minutes later appeared at my front door with mask in place! Very pleasant and more importantly, very knowledgeable, has good vocabulary and excellent ability to explain problems- and there were a few! Would hire Jacob in ...a heartbeat! Thanks, Jacob
My husband was home but said it took awhile to fix. This was the 3 rd call placed to PK Wadsworth. No reason given for the non-response to return my earlier calls. This was a project that was started in January when my whole hvac system was replaced ...including the A.C. system. I was under the impression all was well and they only had to return to do some changes to a few pipes. Didn’t know my Air conditioning wasn’t completed or not connected correctly. I am still waiting for them to return and complete the project. When that happens and all is well I will then look at giving the appropriate stars.
Positive experience — very pleased with Rusty’s work ethic and professionalism. We especially appreciated him working overtime (from 3pm - 8:30pm!) to get the job done.
Very professional company! They were ready to work and prepared with masks, gloves, booties ! Would recommend them to anyone who needs their system serviced!
Tim was great, easy to talk and explained all our options in replacing our A/C unit! They are also very thorough on their A/C time ups too.
From the call to Holly who is kind, empathetic, calming, and (when the occasion calls for it) humorous, our interactions with P.K.Wadsworth service personnel have been positive. If the problem isn’t solved the first time, which rarely happens, ...they’re back for how many times it takes to solve it, free of charge. This is a wonderful company with a clear desire to please.
Tim was great! Explained everything clearly and concisely. Appreciate the professionalism.
Clarence was very professional and knowledgeable about the services he was providing. We have used P.K. Wadsworth before I'm glad I called them back.
Chris did an outstanding job and I would like to have him come back in the Spring for the maintenance checkup. P.K. Wadsworth was supposed to be here in mid morning but unfortunately Chris came around 1:15. I don't blame Chris but I do blame P.K. ...Wadsworth for not notifying me about the delay. I called them twice, once to make sure I was scheduled and told I was the next to be serviced. The second time I called about 11:45 and was told he would be here within an hour. That did not happen! Chris, however, was terrific! The Heating and Cooling System was installed two days ago. The TXV on the cooling system was defective so the next day it was replaced. Later that day the transformer went out so today Kyle replaced it. Kyle was FANTASTIC and I would have him come any time. Overall P K Wadsworth does an awesome job!!
Due to delay in service poised by Covid19 emergencies, PK did their best to schedule our generator service soonest. At which time issues related to the electrical outage was discovered. Gary did a fantastic job to correct the problem, with the ...generator, electrical and solar connections.
We have been using PK Wadsworth for about twenty years. We keep giving them repeat business because they have consistently done an excellent job regarding our heating and cooling needs. They may not be the cheapest but each and every time, we’ve gotten ...what we paid for: professional and knowledgeable service, a choice of quality products, and if there is a delay, we’ve received prompt notification. All personnel we have dealt with have been helpful and pleasant. We give PK Wadsworth 👍🏽👍🏽 up!
Josh was wonderful - thorough, professional, and yet friendly.
Kyle was awesome. He was very professional, knowledgeable and quick. I would definitely use this company again
Josh fixed our problem. Always friendly and professional! June, 2020 Great Maintenance service today. Very happy! May 12, 2020 Former review: New furnace & AC installed today. P.K. Wadsworth crew were quick, cleaned up & polite too. Always a pleasure ...to do business with this wonderful company.
Tim was on time, professional, and thorough with explaining all financing options
My tech Jake was very personable and knowledgeable. Thanks for your help
Overall, my experience with P.K. Wadsworth has been disappointing and disrespectful at best - criminal at worst. They replaced my furnace and AC unit two months ago. After spending $12k+, they have been out multiple times and the problems are still not ...fixed. At first, the AC unit would not turn on as they forgot to install an update. Once installed, the unit started pooling water in my basement as the catch tray had a defect. They identified the problem a week ago and I have had to call multiple times a day over the last 4 days in order to receive an update. Spoke to management once and was promised follow-up the next day, which did not happen. I have been calling multiple times today and still no call back. This entire process has been extremely frustrating and I feel that they have shown a complete lack of respect for the customer. After spending, what I would consider, a significant amount of money with a provider like P.K. Wadsworth, you would expect better overall customer service and responsiveness with any problems that arise. Excuse the frustration as I am typing this review with water continuing to pool in my basement... Please look into other providers in the area before spending significant dollars on capital projects.
I went to a competitor for an emergency AC fix on the hottest day of the year and was told they could "fit me in" at the end of next week. I talked to Holly at PK Wadsworth and she got Kyle out to us the same day. He fixed the problem sticking to strict ...COVID-19 distancing guidelines and did it in a matter of minutes! You have changed my opinion of P.K. Wadsworth! Thank you all so much!
Jacob is awesome!
Professional and friendly! Replaced AC and air handler in our 100 yr old house. Would recommend!
The Tech Clarence was awesome, I have had several tech from the same co. But this guy found and fixed it. He was awesome!!!
I got the estimate for replacing furnace and install A/C this morning. Tim was on time, polite, professional and patiently answering all my questions with all covid19 measures with him (gloves, mask, shoe covers). Have not decided to go with this ...company but first impression was good one.
Jacob was very thorough and did a great job explaining everything that he found.
Saul came out to give me an estimate and was very knowledgeable and helpful. Answered all my questions
Collin seems to have done a fine job dealing with a continuing problem with our PKW HVAC system. Hopefully follow-up as promised will be forthcoming.
Jacob was honest and professional which meet my needs. He explained the problem in terms I understood. I would recommend him to anyone.
P.K. Wadsworth takes care of all my HVAC needs and they have completed exceptional service.
Jacob was great and explained everything to me!
Tim Came out to give me a quote on a heat pump and air-conditioning system. I am currently “shopping around” and his company was the last one I will seeing. He was punctual, professional and polite. He took his time measuring and writing things down ...and then do more measuring! I was impressed because he did things that the other two companies did not do. My sister has worked with this company and she highly recommends them. If this is how the actual work goes, I would be more than satisfied with the company!
Annual air conditioner service was done quickly and safely with proper Covid-19 protocol observance.
Very knowledgeable and efficient. Great job.
Eric did a quick and efficient job. He's very knowledgeable.
Josh did a great job, he ran into a problem but stayed late to get my AC up and running! Thanks!
Friendly, knowledable, and efficient. Great young service man.
They were professional and answered all our questions. We had a few problems when we started the air conditioning but they came right back out and fixed everything.
Tom was very knowledgeable and professional. He is a great asset to the Company.
Eric was able to quickly find the problem and fix it quickly.
Our technician Eric was professional and extremely knowledgeable. He was able to resolve our AC issues quickly while keeping us informed the entire time. I would highly recommend P.K. Wadsworth and would not hesitate to work with them again.
He did a wonderful job and explained everything to me. Great technician and person. Thanks so much!
Collin did a great job figuring out the problem. Unfortunately it was related to the installation of the furnace. Third visit to fix the furnace installation is disappointing.
Their technician Jake was fantastic. Highly recommend this business.
It was amazing how fast PKW responded to my inquiry for basement dehumidifier & air scrubber. Both were accomplished at same time in an efficient manner. Tech was courteous, professional, answered all my questions .
Could ask more of a technician...Clarence was awesome!
Jacob was skilled, efficient, knowledgeable and answered all my questions. He advised me of a couple items that may need attention in the future, symptoms to look for, what it would cost to fix, and all with no pressure to do anything now.
Jacob was timely, knowledgeable, and professional.
Tim came out to look at our property so he could generate an estimate for installing whole house A/C. He was polite and knowledgeable, freely discussed options, and was very professional. Eric was personable and took time during a service call to show ...my young grandson how boilers work. Josh knowledgably assessed our central air unit, and advised that the departure from specified operation was minor enough that we did not need to repair it. He was polite, thorough, and careful.
Guys were super, listened to my needs and didn't trying sell me things I didn't't want.
Eric B. was so knowledgeable and really explained everything I needed to know about our outdated boiler and water tank system. I feel much more confident about our home after talking to Eric, thank you!
Technician knowledgeable, professional and quick. Great experience.
With the mild winter we have found our inside air to be uncomfortably dry. Eric proposed a way to add humidity and we're looking forward to the installation. We're long-time customers of P. K. Wadsworth and they have always delivered great service.
Eric was very responsive, answering all my questions. He was very considerate and conscious of social distancing. He was prompt in arrival and kept me informed in advance of arrival plans. When I needed to move the time back he was very understanding and ...said “whatever will work for you”. I enjoyed getting to know him, even from a distance! Extremely friendly and finished his work efficiently. Great representative for PK Wadsworth.
Great tech and great service. Very knowledgeable.
Kyle was knowledgeable, it seemed, and did a thorough job. It did seem to take a while, though.
Collin is a super good guy that got our problem solved. Thank you.
The technician, C,, all the above, thorough and nice.
Kyle arrived with the proper Covid-19 face mask and was careful to practice social distancing. He had also read over the comments from previous inspections of our cooling system. His work was efficient and before leaving he gave us a full report. Thank ...you, Kyle