Customer Service Representative
Location: Remote/Work from Home (Candidates MUST be based in Northeast Ohio to be considered!
- Provide a first impression that radiates that our company is extremely competent and capable of managing the caller’s challenges.
- Engage in outbound and inbound calling to best keep the schedule full for the technicians
- Provide consistency to customers while utilizing the company best practices scripting
- Efficiently schedule the client based on company guidelines
- Accurately record information from the call
- Collaborate with management teams to stay updated on new products, services, and policies
- All other duties as assigned.
Knowledge, Skills and Abilities:
- Ability to succeed in a fast-paced work environment
- Customer service experience (1 year required)
- Phone etiquette experience (1 year required)
- Call center experience
- Microsoft Office experience
- Data Entry skills
- Above average communication skills
- Be able to accept constructive criticism and open to continuous improvement and skill development
- HVAC/Plumbing experience (helpful, not required)
- Dispatching experience (helpful, not required)
- Ability to work well in a close team environment
Pay: $16 – $18 per hour
Why Choose P.K. Wadsworth Heating & Cooling?
Cleveland’s Home Comfort Provider Since 1936
- Over 85 years in business
- Family-owned & operated
- Trained & certified technicians
- On-time & reliable services
- Maintenance plans available
- Same-day services
- Over 2k five-star google reviews from customers