Customer Service Representative

Location: Remote/Work from Home (Candidates MUST be based in Northeast Ohio to be considered!

Brief Description:

Job Responsibilities:

Provide a first impression that radiates that our company is extremely competent and capable of managing the caller’s challenges.
Engage in outbound and inbound calling to best keep the schedule full for the technicians
Provide consistency to customers while utilizing the company best practices scripting
Efficiently schedule the client based on company guidelines
Accurately record information from the call
Collaborate with management teams to stay updated on new products, services, and policies
All other duties as assigned.

Knowledge, Skills and Abilities:

Ability to succeed in a fast-paced work environment
Customer service experience (1 year required)
Phone etiquette experience (1 year required)
Call center experience
Microsoft Office experience
Data Entry skills
Above average communication skills
Be able to accept constructive criticism and open to continuous improvement and skill development
HVAC/Plumbing experience (helpful, not required)
Dispatching experience (helpful, not required)
Dependable
Ability to work well in a close team environment

Pay: $16 – $18 per hour